These values underpin how we work with universities, researchers, and research participants, and inform every stage of our human transcription process.

We’re human.
We believe that experienced human transcribers produce the most accurate, reliable, and meaningful transcripts for academic research. Every transcript we deliver is produced by trained UK-based professionals, with careful attention to context, speaker identification, and research-specific language. We do not rely on automated transcription software to generate transcripts, because accuracy, judgement, and accountability matter.

We’re small and personal.
As a specialist transcription provider, we work closely with researchers and institutions to provide a responsive, dependable service. We take the time to understand each project and treat every client with the same level of care, whether they are submitting a single interview or a long-term research programme. Our size allows us to remain flexible, attentive, and consistent — qualities our academic clients value.

We’re honest and transparent.
We believe trust is built through clarity. Our rates are openly published, with no hidden charges or unexpected add-ons. We do not increase prices for poor-quality recordings, and our instant quote calculator allows researchers to estimate costs before submitting files. A clear cost confirmation is always provided before work begins, so there are no surprises at invoicing stage.

We offer our team fairness and flexibility.
High-quality transcription depends on skilled people. We offer flexible, fair working arrangements for our UK-based transcription team, supporting sustainable workloads and professional standards. This approach allows us to retain experienced transcribers and deliver consistently high-quality work to our clients.