Booking Terms and Conditions

1. General

The following terms and conditions apply to all clients wishing to utilise the services of PageSix Transcription Services Limited. Please ensure that you read and agree to adhere to the following terms and conditions prior to completing our online booking form. By completing our online booking form it is accepted that you agree to be bound by these terms and conditions in their entirety.

2. Authorisation

By completing our online booking form you acknowledge your authorisation to make such a booking on behalf of the organisation or company which you represent. Please ensure that you provide PageSix Transcription Services Limited will any relevant purchase order numbers or project codes at the time of completing our online booking form under the “special instructions” field.

3. Accuracy

Every effort will be made to transcribe all client audio recording professionally and accurately. PageSix Transcription Services Limited use experienced, UK based transcribers and all work produced is subject to a robust quality control process to ensure that we provide the best possible service for our clients. You accept that the quality of the final transcription produced will be dependent on the quality of the audio recording(s) that you provide. You accept that factors such as background noise, interference, over speaking and poor acoustics may at times prevent our being able to accurately transcribe your recording(s) and the completed transcript may therefore contain inaudibles and mistranslates. To assist us in producing the most accurate transcription possible please ensure that you provide us with the follow information if available: A list of all speakers names, a glossary of any unusual terms and phrases which will be referred to during the recording and any preparatory information which may assist us in providing this service. We reserve the right to cancel the order where the audio file quality is significantly poor. 

4. Turnaround

PageSix Transcription Services Limited will strive to deliver your completed transcript within the turnaround time selected by you on our booking form. In the extremely unlikely event that we are unable to send you the completed transcription on time we shall contact you in advance to discuss your booking. It is very rare that we are unable to meet client turnaround requirements however factors such as poor quality audio and the absence of information such as speaker names and glossaries may lead to such a delay.

5. Confidentiality

PageSix Transcription Services Limited will treat all client information as strictly confidential and shall never disclose any information to a third party unless we have a legal obligation to do so. All of our transcribers are based in the UK and are required to fully adhere to our confidentiality and non-disclosure policy. Your audio files and transcripts are encrypted during transfer through our audio upload system. Your audio files and transcripts will be safely destroyed within 30 days of your invoice being settled. You may track the progress of your transcription order and we provide password protected accounts for clients – no one will know your password but you.

6. Payment terms

Our credit terms are 14 days from the date of invoice (unless otherwise agreed in writing). Please be aware that PageSix Transcription Services Limited reserve the right to apply Statutory Late Payment Interest and late fees to any overdue balance that remains outstanding once our credit terms have expired. Such action would be taken in accordance with The Late Payment of Commercial Debts (Interest) Act 1998.

7. Copyright

By completing the booking form you warrant that you have the rights to use the audio recordings provided and you will indemnify PageSix Transcription Services Limited against any claims or actions for loss or damage arising from any future copyright infringement relating to the audio recordings that you provide. PageSix Transcription Services Limited acknowledge that we have no rights to the copyright of any transcripts produced for our clients.

8. Limitation of liability

In the event that any legal action or claim is brought against PageSix Transcription Services Limited , including negligence and breach of statutory duty, then you agree that the maximum extent of PageSix Transcription Services Limited’s liability will be limited to an amount equal to twice the quoted value of the transcription order placed by you. This clause shall not act or be interpreted so as to act to exclude or limit our liability for death or personal injury of any person resulting from our negligence.

9. Miscellaneous

Should any term or any part of any term included within these Terms and Conditions is held by English law to be invalid, unlawful or unenforceable, it shall not affect the enforceability of any of the remaining Terms and Conditions. These Terms constitute the entire agreement between you and us with respect to the subject matter hereof and may not be varied without our written consent.

10. Legal Jurisdiction

These terms shall be governed and construed in accordance with English law and are subject to the exclusive jurisdiction of the English courts.

PageSix Transcription Services Limited is a company registered in England and Wales. Company No: 07212981. Registered address: 1 Dunraven House, 230 Kew Road, Kew, Surrey, TW9 3LG. Trading address: Parkshot House, 5 Kew Road, Richmond, Surrey, TW9 2PR.