E: help@pagesix.co.uk

 

T: 020 8226 6516

 

 

Transcription Services

WHAT WE OFFER

Conference and Event Transcription

AGMs and conferences can be lengthy and detailed, so recording and transcribing the event is a cost-effective and accurate method of creating an official record. Our clients often utilise our overnight service, so they have an accurate and professional document ready for easy distribution. We ensure our service is quick and precise, and our booking system stress-free.



 

Academic Transcription

Transcribing your own research interviews can be incredibly time consuming, so outsourcing your transcription work is a cost effective way to free up your time to work on analysis. Our team of transcribers have years of experience in many different fields of academic study/research. We will always strive to allocate your work to a transcriber with specific experience in your area.

 

 

HR Transcription

We have worked with many HR departments and organisations to transcribe disciplinary and grievance hearings. During these meetings note taking can be distracting and an inefficient use of time, as is spending hours afterwards writing up the notes. Our quick and efficient service can save you time when preparing for employee tribunals.

 

You can also be sure you have permanent word-for-word record of these important interviews, meetings or phone calls, transcribed by an impartial and independent third party.

Medical Transcription

We ensure our medical transcribers have several years' experience in their field, and that they adhere to our strict confidentiality policy.  We understand that accuracy and confidentiality are absolutely vital in the world of medical transcription. Our transcribers strive to deliver a high standard of quality and accuracy, and ensure they fully research relevant drug names and terminology in your field.

Legal Transcription

We work with legal professionals including solicitors, barristers, insurance firms and management consultants. Whether you are a sole practitioner or larger firm, we provide an on-demand service which is confidential and secure - at a faction of the cost of using in-house secretarial staff.

 

Our team of legal transcribers can produce your letters, statements, attendance notes and court documents, all right here in the UK . We have transcribers with experience in employment law, family law, clinical negligence, commercial property law and personal injury.

Media Transcription

We can provide transcripts of YouTube videos, radio content or any other online interviews, videos or broadcasts.

- Including a transcript with your podcast is invaluable for the deaf or hard of hearing.

- It is also great for the SEO of your website, as Google loves fresh new and relevant content.

- The transcript can be used as a basis to cut and paste into your blog or website.

- It can be converted into subtitles.

- Or emailed to your customers and followers.

- You can upload your transcripts straight to YouTube for subtitling and offer a downloadable podcast transcript.

- Transcripts can be sent to the press for access to accurate quotes and data.

 

Market Research Transcription

We have vast experience of transcribing focus groups for our clients in market research. Wherever possible we try and identify the speakers by names, or numbers, or at least identify male or female speakers.


Our clients also like that our transparent rate system means our rates do not change for multiple speakers, which simplifies their transcription budget. All inaudible are time stamped, and we also time stamp once a page. As focus groups inevitably will have more inaudibles and overspeaking, this helps the clients to skim through the transcript themselves and fill in some blanks. The original recording quality of focus groups is vital in ensuring you get the most from your transcripts, so please read our digital recording tips for advice.

Foreign Transcription

Foreign transcription is where we receive an audio file in a certain language and then return the transcript to you in that language. We can also offer translation of that foreign transcript into English,

 

Turnarounds and rates vary from our standard English transcription service, so please contact us for more information.

 

" Very impressed with both the service and speed, very helpful at all stages. "

- Jo, University Researcher -

 ANY QUESTIONS?

Do you offer discounts for larger jobs or regular work?

We offer a 10% discount for new clients, large projects of 20 audio hours or more, or for universities and students. Please contact us to discuss discounts for regular transcription work.

 

Is there a minimum charge?

There is no minimum charge and we bill per audio minute sent so you only pay for the work done and not the time taken to complete the transcription. On your invoice each audio file will be rounded up to the nearest audio minute.

 

When do I pay?

We will email your itemised invoice to you at the end of the project and our payment terms are 14 days from the invoice date. We prefer payment by BACS but will accept a cheque or PayPal payments.

 

Do your rates include VAT?

Our rates are not inclusive of VAT. VAT will be added to your final invoice at the standard 20% rate.

 

How long does it take to transcribe an hour of audio?

It takes a good transcriber approximately five hours to transcribe and quality check an hour of clear multi-speaker audio. It will take longer if the quality of the audio provided is poor.

 

What audio formats will you accept?

We can work with almost any audio format and using our online booking process you can securely upload your digital audio files. If you are sending in cassette tapes we ask that you send them recorded delivery. We charge £3.00 per cassette tape for the time spent dubbing into digital format. Once your cassettes have been transcribed we can also provide you with a digital copy of your audio recordings.

 

Can you recommend any digital recording equipment?

Any digital recording is superior to tape cassettes. However, we use Olympus digital voice recorders as they store the audio files in a .DSS format which are very small and are quickly uploaded. Olympus recording units are simple to use and are discrete.

 

Who are your transcribers?

We only use UK based audio transcribers who have English as their mother tongue. All transcribers have passed our stringent English and audio tests and have signed and adhere to our detailed Non-Disclosure Agreement.

 

How will I receive the transcript?

We will email you the completed transcript in a Word document. We can also encrypt the completed transcripts to provide a secure service, please contact us for further information.

 

What is your transcription style?

Our transcription style is ‘intelligent verbatim’. Please indicate on the booking form if you require 'fully verbatim'. If our format does not meet your requirements then we are happy to talk through formatting styles with you at no additional cost. We time stamp every page of your transcript for easy reference.

 

What does 'intelligent verbatim' and 'fully verbatim' mean?

'Intelligent verbatim' transcripts omit 'ums' and 'ers' and other fillers such as interviewers constantly saying 'yeah' and 'ah ha' while the respondent is talking. This produces an accurate transcript which is also readable. 'Fully verbatim' means completely word for word and every utterance, pause, cough, etc is transcribed. This is mainly used for police interviews and legal transcripts as they are very detailed. 'Intelligent verbatim' transcript are usually required for more general business or academic use.

 

What happens if the transcriber cannot make out some words?

The transcriber will replace the word with an explanation such as (inaudible) or (overspeaking). The more keywords and speaker names you can provide the better and if possible a link to a website which will give the transcriber some background information would also be useful.

 

What if I have audio files which are really poor quality?

We will tackle poor quality audio as best we can but please be aware that the transcripts may not be as detailed or accurate as a result. If we feel that an audio file is of such poor quality that you will not get any benefit at all from the transcript then we will advise you before we start the work. Please refer to our booking terms and conditions for further information.

 

What if I am not happy with the quality of the transcripts?

If you find any errors we will amend and thoroughly check through the transcript once more. We guarantee excellent accuracy and strive to produce high quality and beneficial transcripts which are fully quality checked before being returned to you.

 

How do you ensure confidentiality?

We are happy to provide each client with a non-disclosure agreement and we also ensure that all information relating to each project is responsibly destroyed within 60 days of the end of the project. Your audio files will never leave the UK as we do not outsource to other countries. Our upload system also gives you access to a password protected account and only you will know the password.

 

Can you provide references and testimonials?

We have a number of quotes from clients on our website but are also very happy to provide you with additional testimonials and full references if required. Please contact us by phone or email at any time.

 

UPLOAD

SEND US YOUR FILES

Upload your digital audio or video files now via our simple and secure online booking system.

 

 

 

 

Company Registration Number: 07212981

Address: PageSix Transcription Services Ltd, 6 Woburn Court, Stanmore Road, Richmond upon Thames, TW9 2DD

 PageSix Transcription Services Ltd is a company registered in England and Wales | VAT No. 127 8775 73

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