What audio formats will you accept? We can work with almost any audio format including MP3, WAV, cassette tapes, etc. You can securely send us your digital audio files by clicking Upload Audio at the top of this page. If you are sending cassette tapes we ask that you send them recorded delivery. We can also provide you with a digital copy of your recording at no extra cost.
Is there a minimum charge? There is no minimum charge and we charge per audio minute so you only pay for the work done and not the time taken.
Do you offer discounts for larger jobs or regular work? We offer a 10% discount for new clients and students. Please contact us to discuss discounts for regular transcription work. We also offer clients a further 10% of their next invoice when they refer a new client to us.
How do I pay? We will email your invoice to you at the end of the project and our terms are 30 days from the invoice date. We prefer payment by BACS but can accept PayPal or cheque.
Who are your transcribers? We only use UK-based transcribers who have passed our audio test, signed confidentiality agreements and have proved to be reliable and accurate.
How long does it take to transcribe an hour of audio? It takes a transcriber roughly 5 hours to transcribe and quality check an hour of clear audio. It will take slightly longer for poor quality audio.
What is your transcription style? Our transcription style is ‘intelligent verbatim’ unless fully verbatim or summary is specifically requested. If our format does not meet your requirements then we are happy to talk through formatting styles with you at no additional cost.
What happens if the transcriber cannot make out some words? The transcriber will replace the word with an explanation such as (inaudible 00:03:56), (overspeaking) or (background noise).
How do you ensure confidentiality? We are happy to provide each client with a non-disclosure agreement and we also ensure that all information relating to each project is responsibly destroyed within 45 days of the project end.